Foursquare ITP co-led research with experts in mental health and wellness to identify and mitigate factors negatively impacting the mental health, wellness, and resilience of frontline transit workers. The Transit Cooperative Research Program (TCRP), managed by the Transportation Research Board (TRB), commissioned a toolkit of solutions for practitioners to support and improve the health, wellbeing, retention/recruitment, and overall resilience of frontline transit workers. The project addresses both organizational and individual factors affecting mental health.
Foursquare ITP used interview guides, surveys, and multiple rounds of focus groups to identify the challenges and potential solutions for addressing mental health, wellness, and resilience for transit system workers. The research team interviewed transit agency leadership staff and frontline managers to understand the broad challenges. The team also surveyed frontline workers better understand the stressors of work life.
This research resulted in a toolkit of solutions such as programs, policies, and tools that agencies can deploy to address resiliency and retention of front-line workers. The prepublication is available.
Solutions and Outcomes
- Conducted an extensive practice review on how transit agencies address the health, wellbeing, and resilience of workers.
- Led interviews and focus groups with staff and frontline workers from a diverse set of transit agencies.
- Developed a toolkit of solutions for practitioners to support and improve the health, wellbeing, retention/recruitment, and overall resilience of frontline transit workers.